2 dages kursus
 

Administering Microsoft Dynamics CRM 2011

På dette kursus lærer du de nødvendige teknikker for at kunne planlægge, udvikle, anvende og gennemgå administrative opgaver inden for Microsoft Dynamics CRM 2011.

Forudsætninger

  • Students must have experience of using Microsoft Dynamics CRM 2011.
  • Before reviewing this training material, it is advised that individuals have a working knowledge of Windows Server 2008, Windows Server 2008 with Hyper-V, Microsoft Exchange, Microsoft SQL Server 2008 SP1 or Later, Microsoft SharePoint, Microsoft Office Outlook, Active Directory, and Internet Information Services 7 (IIS7) or later.
  • It is recommended, but not compulsory, that individuals have completed Microsoft Dynamics CRM application training. In addition, it is recommended, but not essential, that individuals have experience working with relational databases.

Deltagerprofil

This course is intended for novice and experienced system administrators, implementation consultants, system integrators, technical staff, or support professionals who plan to install and deploy Microsoft Dynamics CRM 2011 and understand the technical aspects and administrative functionality of Microsoft Dynamics CRM.

Indhold

Module 1: Administering Overview

  • Supporting Technologies
  • CRM Administration Tasks Overview
  • Customization Overview

Module 2: Security

  • Business Units
  • Security Permissions
  • Security Roles
  • Sharing Records
  • Field Security
  • Role-based Forms

Module 3: Users, Teams and Auditing

  • User Authentication
  • User Licensing
  • Administering User Accounts
  • Configuring Teams
  • Auditing

Module 4: Configuring the Microsoft Dynamics CRM 2011 E-mail Router

  • Understanding the E-mail Router
  • Configure the E-mail Router
  • Set Up a Forward Mailbox
  • Deploy Inbox Rules
  • Approve E-mail Addresses
  • Install the E-mail Router on Multiple Computers
  • Create and Manage Queues

Module 5: Configuring Settings

  • System Settings
  • Multiple Languages
  • Fiscal Year Settings
  • Auto-Numbering
  • Document Management Settings
  • Duplicate Detection

Module 6: Deployment Manager

  • Redeploying Microsoft Dynamics CRM
  • Deployment Administrators
  • Create a New Organization
  • Manage Existing Organizations
  • Importing Organizations
  • Manage Servers
  • Server Roles
  • Configure Access from the Internet
  • Update Web Addresses
  • View License Information
  • Upgrade the Microsoft Dynamics CRM Edition

Module 7: Maintenance and Troubleshooting

  • Service Accounts
  • Managing System Jobs
  • Deleting Records
  • Disaster Recovery
  • Managing SQL Databases
  • Troubleshooting
  • Configuring Tracing
  • Updating Microsoft Dynamics CRM
  • Marketplace

Microsoft SoftwareAssurance Vouchere

Kurset kan betales med SoftwareAssurance Vouchere.

Underviser

Undervisningen varetages af en erfaren underviser fra Teknologisk Instituts netværk bestående af branchens dygtigste undervisere.

 

For yderligere information kontakt

IT Kursusinformation
Email:  
Telefon: 72 20 33 10

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Tid og sted

 
Taastrup
9. og 10. oktober 2014
 
 
Taastrup
8. og 9. december 2014
 
2 dage
DKK 7.500
ekskl. moms
Nr. 87347 A
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