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NY APPLE

Apple Certified Macintosh Technician [ACMT]

Individuals wishing to become an Apple Certified Macintosh Technician (ACMT) must complete one hardware and one software exam at a minimum. This course encompasses both aspects. Three days are spent preparing for the hardware exam and two days for the software exam. The course take apart sessions on the latest Apple desktop and portable hardware.The course is conducted in English and delivered in co-operation with Amsys Ltd.Hardware exam is Apple Certified Macintosh Service Exam, (9L0-011). The OS requirement is to ensure that technicians have the knowledge to quickly and efficiently differentiate between software and hardware issues.The software exam is specific to the Mac Operating System. OS X v10.9 Troubleshooting Exam, (9L0-065).

Forudsætninger

In order to participate the ACMT course, you need to fulfil at least one of the following three requirements:

  • Attented the OS X 101 Support Essentials Course
  • Passed the 101 Support Essentials Exam
  • At least 3 years business experience as a Apple Support Professional

Indhold

  • Basic Computer Theory & Terminology
  • Underlying Technologies
  • Troubleshooting and Administrative Reference Tools and Materials
  • Hardware Service Issues
  • Troubleshooting Tools, Diagnostics and Utilities
  • General Troubleshooting Theory
  • Apple Professional Hardware Troubleshooting (Component Isolation)
  • Technician Safety & Accidental Damage
  • How to identify Accidental Damage on an Apple Computer, how to deal with informing the customer and how to process the repair.
  • Power Management
  • Apple Recommended Hardware Tools
  • Liquid Crystal Displays (LCD’s)
  • Networking Theory & Troubleshooting
  • Apple Desktop & Display Range.
  • Covers the hardware features, specifications and service issues.
  • Apple Portable Specific Theory
  • Explanation of the additional components found in a portable computer, including troubleshooting tips and procedures.
  • Apple Portable Range.
  • Covers the hardware features, specifications and service issues.
  • Take-Apart Labs.
  • Collection of labs delivering the correct procedures to fully take apart the Apple desktop and portable range.
  • Installing OS X v10.9 and using the Recovery Partition
  • Installation requirements, upgrade paths. Using the Recovery Partition.
  • File Systems
  • File and folder locations, search paths, Disk Utility and file repair.
  • Managing Users and Permissions
  • Types of user accounts, file and folder access and resetting passwords.
  • Security and Privacy
  • OS X Mavericks Security & Privacy features
  • Applications and Troubleshooting
  • Relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Gatekeeper & Boot Camp.
  • iCloud and Messages
  • Configuring & troubleshooting iCloud & Messages issues.
  • Printing and Other Peripherals
  • Defining peripherals, configuring printing in OSX. Troubleshooting peripherals and new AirPlay feature.
  • Time Machine
  • Introduction to Apple’s built-in Backup software utility.
  • OSX Networking, File Sharing and Internet Access
  • Accessing network accounts such as Exchange, sharing volumes and understanding AirDrop file sharing.
  • Troubleshooting Tools and Tips
  • Identifying OSX Utilities, repairing permissions using Disk Utility and ID a Kernel Panic.
  • OSX Boot Process, Startup and Login
  • Defining boot errors for the Power On Self-Test, describing what happens during the Kernel load stage.
  • Processes involved in loading up the system and logging in to a User Account.

Certificering

Hardware exam is Apple Certified Macintosh Service Exam, (9L0-011). The OS requirement is to ensure that technicians have the knowledge to quickly and efficiently differentiate between software and hardware issues.

The software exam is specific to the Mac Operating System. OS X v10.9 Troubleshooting Exam, (9L0-065).

Bemærkninger

Teknologisk institut afholder Apple kurser med en samarbejdspartner, der er certificeret til at undervise i Apple. Det er din garanti for, at vores instruktører er opdaterede med den nyeste viden og korrekt information om programmerne. Et certificeret kursus sikrer dig læring i de rigtige produktionsmetoder og mest optimal udnyttelse af programmet.

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