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72771 - Online kursus Difficult Conversations Collection
365 dages online kursus

Online kursus: Difficult Conversations Collection

Få strategier og værktøjer, der klæder dig på til at imødegå besværlige samtaler. Du får indsigt i hvorledes besværlige samtaler kan forvandles til noget konstruktivt for begge parter. Kurset er på engelsk og foregår online, når det passer dig. Du har adgang til online kurset i 365 dage.

online kurser

A Robust Collection of Tools for Difficult Conversations

For managers, approaching a difficult conversation – whether it's with a direct report, colleague, or manager – can provoke feelings of anxiety and discomfort. What may initially appear to be an emotionally charged conversation can, however, prove to be a fruitful and meaningful discussion. Managers can turn what normally represents a difficult encounter into a positive experience. This requires a solid understanding of what constitutes a difficult conversation and a firm grasp of how to prepare for it.

Video

 

Target audience

Management level employees wanting to develop or refine their skills in delivering a difficult message to their direct reports, colleagues, or superiors

Benefits

  • Identify the guidelines to follow to determine when to have a difficult conversation

  • Identify the appropriate mind-set to have when approaching a conversation

  • Make progress in a difficult conversation under a given scenario

  • Handle a difficult conversation

  • Match challenges you may encounter in difficult conversations to the strategies for dealing with them

Collection content

This collection provides access to several courses designed by experienced subject matter experts and course designers. For informal learning and performance support, the collection includes materials and books from leading publishers and access to videos.

Here are a few of the many topics covered in the collection:

Preparing for a Difficult Conversation
This course introduces the essentials of difficult conversations, including an explanation of what they are and why they're difficult, how to manage the stress commonly associated with them, and how to prepare for and deal with them.
Having a Difficult Conversation
This course explains the methods that can be used to have successful difficult conversations. These methods include sticking to an agenda, stimulating open dialogue, and connecting with the subject. It also explores how you can learn from the experience and share perspectives, find mutual understanding, and work with the subject to design an action plan.
Handling Difficult Conversations Effectively
This course identifies the common challenges of difficult conversations and explores the strategies that can be used to handle them. Challenges can include a subject who's not willing to engage in conversation or who looks to place the blame on you. By using various strategies and techniques to overcome these challenges, you can keep the conversation on track, manage your emotions, and progress the conversation to produce positive outcomes.

Tidsforbrug

Kursuskollektionen kan gennemføres på ca. 3 timer.

Form

Denne online kursuskollektion består af flere forskellige kurser, som du ved tilmelding har adgang til i 365 dage. Hvert enkelt kursus er opdelt i flere kursusmoduler, som du via en oversigtsmenu kan tage i den rækkefølge, du ønsker. Modulerne indeholder lyd, billeder og tekst, der gennemgår kursusindholdet. Nogle moduler indeholder små videofilm med scenarier og cases. Ved hvert kursus har du mulighed for at teste din forståelse af indholdet med tests, som du kan tage både før, under og efter kurset. Du gennemfører kursusmodulerne via din computer eller tablet med lyd og adgang til Internettet. Du kan selv styre, hvornår du vil tage modulerne – og de kan sættes på pause undervejs. Der bliver indsat bogmærker, der hvor du er nået til, så du altid har mulighed for at fortsætte, hvor du sidst kom til.

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Søgte du et andet online kursus?

Vi tilbyder over 7.000 forskellige online kurser inden for mange forskellige områder. Kontakt os på tlf. 72203000 eller kurser@teknologisk.dk, så vi kan hjælpe med at imødekomme dit behov.

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Er I en afdeling, en hel virksomhed eller blot flere personer, der ønsker adgang til online kurser, så kontakt os og få et tilbud på tlf. 72203000 eller kurser@teknologisk.dk

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