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72784 - Online kursus Workplace Conflict Collection
365 dages online kursus

Online kursus: Workplace Conflict Collection

Få konkrete værktøjer til at løse konflikter på arbejdspladsen. Konflikter kan opstå overalt – også på arbejdspladsen - og det er derfor nødvendigt at lære at håndtere dem, så de ikke forhindrer produktiviteten. Kurset er på engelsk og foregår online, når det passer dig. Du har adgang til online kurset i 365 dage.

online kurser

Tools for solving conflicts at work

A conflict can have many causes – disagreements about who does what, or about how things are done, as well as disagreements related to personality. Inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. Unresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict than achieving your goals. The costs of prolonged conflicts can be high – negative emotions, blocked communication, and stress. When you address a conflict properly, you will experience a number of benefits: it can enhance your creativity and it can strengthen your relationships.

Video

 

Target audience

Individuals who want to understand and address workplace conflicts effectively, and individuals interested in developing their conflict resolution skills.

Benefits

  • Learn how to classify a given conflict situation based on its type and severity
  • Learn how to respond appropriately to a given conflict situation
  • Recognize positive effects of conflict in the workplace
  • Recognize how to clarify the issues in a conflict
  • Learn how to talk constructively in a given conflict situation

Collection content

This collection provides access to several courses designed by experienced subject matter experts and course designers. For informal learning and performance support, the collection includes materials and books from leading publishers and access to videos.

Here are a few of the many topics covered in the collection:

Workplace Conflict: Recognizing and Responding to Conflict
This course explores benefits of conflicts, and the types of conflict situations you're likely to face in the workplace. The course also describes appropriate responses depending on the outcome you want.
Workplace Conflict: Strategies for Resolving Conflicts
This course examines techniques you can use to deal effectively with a conflict situation. You'll learn that an important first step is to define the conflict by clarifying the issues surrounding it. You'll also find out about the importance of describing the conflict to the other party in a way that doesn't make them defensive. In addition, the course outlines collaboration skills that can help you deal with conflicts effectively, building trust and cooperation and preventing the escalation of conflict.
Confrontation: What's the Best Approach
Managers often find confronting employees difficult and unpleasant. This course explores strategies for turning these confrontations into positive, win-win experiences.
Personal Conflict Styles
This course explores the five styles for navigating a conflict identified by Kenneth Thomas and Ralph Kilmann.
Coping with Accusations in the Workplace
Conflict with coworkers is something we all deal with it at some point, and facing accusations in the workplace can be especially difficult. This course explores possible ways to address accusers.
Managing Conflict
While often considered destructive, conflicts can prove beneficial if properly managed. This course focuses on methods for managing conflicts.
Conflict: Avoid, Confront, or Delay?
Conflicts can be unpleasant, and they can become particularly difficult in the office, straining critical working relationships and jeopardizing performance. This course explores the various ways to deal productively with conflict.

Tidsforbrug

Kursuskollektionen kan gennemføres på ca. 7 timer.

Form

Denne online kursuskollektion består af flere forskellige kurser, som du ved tilmelding har adgang til i 365 dage. Hvert enkelt kursus er opdelt i flere kursusmoduler, som du via en oversigtsmenu kan tage i den rækkefølge, du ønsker. Modulerne indeholder lyd, billeder og tekst, der gennemgår kursusindholdet. Nogle moduler indeholder små videofilm med scenarier og cases. Ved hvert kursus har du mulighed for at teste din forståelse af indholdet med tests, som du kan tage både før, under og efter kurset. Du gennemfører kursusmodulerne via din computer eller tablet med lyd og adgang til Internettet. Du kan selv styre, hvornår du vil tage modulerne – og de kan sættes på pause undervejs. Der bliver indsat bogmærker, der hvor du er nået til, så du altid har mulighed for at fortsætte, hvor du sidst kom til.

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Vi tilbyder over 7.000 forskellige online kurser inden for mange forskellige områder. Kontakt os på tlf. 72203000 eller kurser@teknologisk.dk, så vi kan hjælpe med at imødekomme dit behov.

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