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Citrix Virtual Apps and Desktops 7 Help Desk Support CXD-105

Citrix XenApp-og XenDesktop-support kurset giver helpdesk-supportere de nødvendige færdigheder til effektivt at foretage fejlfinding og løse brugerproblemer hurtigere, forhindre problemer i at opstå igen og bruge de rette konsoller under fejlfinding Find hurtigt årsagen til brugerproblemer i et XenApp-eller XenDesktop 7. x-miljø.

Participant profile

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

Prerequisites

An understanding of server, desktop and application virtualization concepts.

Outcome

• Complete help desk tickets thoroughly with the appropriate documentation
• Troubleshoot and resolve issues within their scope in a timely manner
• Escalate issues that are out of scope to the appropriate team/individual
• Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
• Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem

Content

Modul 1: Supporting XenApp and XenDesktop as a Help Desk Representative
  • XenApp and XenDesktop 7.x Architecture
  • XenApp and XenDesktop 7.x Infrastructure
  • Overview of the Help Desk
Modul 2: Configuring Citrix Receiver and Using Citrix StoreFront
  • Authentication to a XenApp or XenDesktop Environment
  • Understanding Citrix Receiver
  • Navigating Receiver
  • Troubleshooting Receiver Issues
Modul 3: Researching Issues with Citrix Studio
  • Delegated Administration
  • Working with Machine Catalogs
  • Working with Delivery Groups
  • Understanding Citrix Policies
  • Understanding End-User Profiles
  • Troubleshooting Policies
Modul 4: Printing in a XenApp and XenDesktop Environment
  • Printing Concepts
  • Architecture
  • Default Printing Behavior
  • Printer Provisioning
  • Citrix Universal Print Driver and Server
  • Troubleshooting Printing Issues
Modul 5: Resolving Issues Using Citrix Director
  • Citrix Director
  • Viewing User Details
  • Interacting with the End User
  • Resolving End-User Issues
  • Monitoring with the Director Dashboard
  • Troubleshooting Director Issues

Instructor

The teaching is carried out by an experienced instructor from the network of Technological Institute, consisting of senior instructor.

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