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Kurser

Kursusadministration

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  • Gregersensvej 8
  • 2630 Taastrup
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  • Forskerparken Fyn, Forskerparken 10F
  • 5230 Odense M
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  • Teknologiparken Kongsvang Allé 29
  • 8000 Aarhus C
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  • NordsøcentretPostboks 104
  • 9850Hirtshals
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  • Gammel Ålbovej 1
  • 6092Sønder Stenderup
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Deployment for customer engagement in Microsoft Dynamics 365

Lær de administrative områder af Microsoft Dynamics 365/CRM Online, som dækker den daglige drift/vedligeholdelse af systemet. Kurset dækker ligeledes opsætning af integrationer med udvalgte Office365 applikationer samt Outlook og mobile enheder. Kurset er relevant, for dig som arbejder med CRM/365 Online.

Forudsætninger

Candidates for this course should have an understanding of the basic components and features of Microsoft Dynamics 365 and Microsoft Online Business Solutions. They should also have an understanding of client device management and network administration. Furthermore:

  • Some basic experience using Windows applications
  • Knowledge of basic sales, marketing, and customer service roles in a business
  • Some knowledge of common Microsoft Dynamics CRM record types is preferred

Deltagerprofil

Candidates for this course typically include network administrators, network managers, solution architects, functional consultants, partners, and project managers. The course is also appropriate for people who have a business software solutions background and want to demonstrate foundational understanding of the Microsoft Dynamics 365 application.

Indhold

The course will walk you through minimum requirements and licensing details, deploying and working with Microsoft Dynamics 365 subscription and instances, best practices regarding Microsoft Dynamics 365 updates, high level details regarding new capabilities regarding Microsoft Dynamics 365 Apps and PowerApps, as well as all you need to know regarding the new and improved Dynamics 365 App for Outlook, and Mobile clients.

  • Getting started with Microsoft Dynamics 365
  • Manage Microsoft Dynamics 365 Subscriptions
  • Manage Microsoft Dynamics 365 Instances
  • Managing Microsoft Dynamics 365 Upgrades
  • Integration with other Microsoft Online Business Solutions
  • Managing Microsoft Dynamics 365 Apps
  • Microsoft Dynamics 365 integration with Microsoft Outlook
  • Configure and Manage Mobile Devices

Kursusmaterialer

Der udleveres PowerPoint slides, som anvendes undervejs i kurset.

Certificering

Kurset leder hen mod eksamen MB2-715: Microsoft Dynamics 365 customer engagement Online Deployment. Eksamen bestilles og betales særskilt.

Læs mere om IT-Certificering.

Underviser

Undervisningen varetages af en erfaren underviser fra Teknologisk Instituts netværk bestående af branchens dygtigste undervisere.

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