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72785 - Online kursus Fundamentals of Working with Difficult People
365 dages online kursus

Online kursus: Fundamentals of Working with Difficult People Collection

Få teknikker til at håndtere vanskelige kollegaer. Kurset giver dig teknikker til at kunne håndtere selv de mest vaskelige personer, lige fra aggressive, til negative og manipulerende mennesker. Kurset er på engelsk og foregår online, når det passer dig. Du har adgang til online kurset i 365 dage.

online kurserTools for working with difficult people

Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or intimidation. If you know the right techniques, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person you're dealing with so you can use the right technique. This collection of courses will provide you with methods to help you recognize the characteristics of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively.

Video

 

Target audience

Individuals who want to strengthen their communications skills when working with difficult people

Benefits

  • Recognize examples of different kinds of difficult behavior and how to deal with them in a given scenario
  • Recognize the benefits of being able to identify the types of difficult people in the workplace
  • Learn different strategies to deal with different kinds of difficult behavior

Collection content

This collection provides access to several courses designed by experienced subject matter experts and course designers. For informal learning and performance support, the collection includes materials and books from leading publishers and access to videos.

Here are a few of the many topics covered in the collection:

Working with Difficult People: Identifying Difficult People
This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively.
Working with Difficult People: How to Work with Aggressive People
This course will review the more common behaviors of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor's behavior.
Working with Difficult People: How to Work with Negative People
This course examines the characteristics of some common types of negative people you may encounter within the workplace, and it also discusses strategies you may use to help you deal with their behavior.
Working with Difficult People: How to Work with Procrastinators
This course discusses the characteristics of some common types of procrastinators you may encounter within the workplace, and strategies you may use to help you deal with their behavior.
Working with Difficult People: How to Work with Manipulative People
This course provides an overview of manipulative behavior in the workplace and discusses some effective strategies for dealing with it, such as setting healthy boundaries, documenting your interactions, and confronting the manipulative person.
Working with Difficult People: How to Work with Self-serving People
This course will describe self-serving individuals and characterize two common types: arrogant people and busybodies. The strategies that you can use in dealing with these self-serving individuals are also covered.
Working with Difficult People: Dealing with Micromanagers
This course introduces you to the micromanager and explains strategies for how to deal with a micromanager appropriately.
Coping with Aggressive Behavior in the Workplace
Hostile and aggressive behaviors are prevalent in many contexts – even the workplace. This course explores the phenomenon of bullying in the workplace and strategies for responding assertively.
Blame Backfires - Conquer Negative Thinking
Many employees find accepting criticism difficult. This course examines how to handle workplace criticism professionally and effectively.
Reacting to Co-workers Who Try Taking Advantage
When a co-worker tries to get you to do their work, it can be an awkward situation. This course examines how to handle such a problem.

Tidsforbrug

Kursuskollektionen kan gennemføres på ca. 10 timer.

Form

Denne online kursuskollektion består af flere forskellige kurser, som du ved tilmelding har adgang til i 365 dage. Hvert enkelt kursus er opdelt i flere kursusmoduler, som du via en oversigtsmenu kan tage i den rækkefølge, du ønsker. Modulerne indeholder lyd, billeder og tekst, der gennemgår kursusindholdet. Nogle moduler indeholder små videofilm med scenarier og cases. Ved hvert kursus har du mulighed for at teste din forståelse af indholdet med tests, som du kan tage både før, under og efter kurset. Du gennemfører kursusmodulerne via din computer eller tablet med lyd og adgang til Internettet. Du kan selv styre, hvornår du vil tage modulerne – og de kan sættes på pause undervejs. Der bliver indsat bogmærker, der hvor du er nået til, så du altid har mulighed for at fortsætte, hvor du sidst kom til.

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Søgte du et andet online kursus?

Vi tilbyder over 7.000 forskellige online kurser inden for mange forskellige områder. Kontakt os på tlf. 72203000 eller kurser@teknologisk.dk, så vi kan hjælpe med at imødekomme dit behov.

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Er I en afdeling, en hel virksomhed eller blot flere personer, der ønsker adgang til online kurser, så kontakt os og få et tilbud på tlf. 72203000 eller kurser@teknologisk.dk

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